Khadijetou Mint Abdallahi
Nouakchott
Summary
Experienced professional with over 5 years of administrative and human resources experience seeking a position where communication, customer service, and logistical skills can be utilized to enhance career. Proven abilities in analysis, organization, communication, and leadership. Demonstrated expertise in handling expatriates' needs for 5+ years, including coordinating relocation logistics and ensuring adherence to immigration regulations. Passionate about learning and applying new concepts with a professional and energetic work attitude. Excel at multitasking in fast-paced office environments and highly motivated to efficiently achieve set goals and meet deadlines.
Overview
12
12
years of professional experience
Work History
HR Expat Lead
Maurilog
05.2019 - Current
- Book expats’ rotation flights every month (compare between travel agencies to find the best price)
- Conduct POs using a lognet system for any expenses incurred
- Coordinate expats arrivals and departures
- Manage their payments and daily allowance
- Create contracts for all new expats
- Handle all processes relating to new expats from the time of hire until their arrival in Nouakchott
- Handle the housing arrangement of all expats; from looking for a suitable place to live to dealing with the day to day issues
- Communication and coordination with other companies to ensure all of the expats needs and requirements are met before their arrival
- Taking care of all housing issues that might arise during the expat’s stay (ex: maintenance, electricity, water, Wi-Fi, etc...)
- Conduct reports, excel sheets and meeting minutes for supervisor
- Worked on several projects with other departments, such as the compliance department and the Meet and Greet department
- Dealt with the hotels in which our expats were staying and ensured the hotels were following all procedures and regulations
- Ensure all employee files are organized and up to date.
Administrative Assistant
Eddiya Canadian Centre
07.2014 - 04.2019
- Planning meetings and taking detailed minutes
- Organize and schedule appointments
- Write and distribute email, correspondence memos, letters, faxes and forms
- Order office supplies and research new deals and suppliers
- Book travel arrangements.
Sales Associate
The Source
08.2017 - 04.2018
- Handled 200+ financial transactions at cash register per shift, ensuring accurate data entry into financial tracking system for monthly financial report
- Enhanced customer service by listening to customer concerns and presenting them with solutions
- Ensured proper closing procedures are met every night and deposited cash to the bank
- Ensured the store is fully stocked at all times and that all products are priced.
Motivator
Diamond Integrated Marketing
09.2015 - 10.2017
- Supported leaders by working special events or projects as needed, providing feedback for future improvement
- Listened to customers wants for products or services, then offered solutions to meet their needs and meet sales targets
- Promoted and participated in a safe, friendly and welcoming work environment, ensuring the customers feel comfortable to increase repeat business
- Communicated key messaging to engage customers and enhance brand awareness
- Contributed to the design, set up and tear down of event floor plans, creating a safe and efficient use of space.
Customer Service Specialist
Wal-Mart
03.2013 - 06.2016
- Handled customer feedback and reported back to manger
- Trained new employees on proper procedure and the policies of the store
- Ensured all returned merchandise was put back in its proper place
- Accepted returns and exchanges of products, ensuring customer satisfaction
- Handled Western Union transactions and any problems related to such transactions
- Properly handled automotive batteries using protective equipment.
Education
Protégée - Harry G. Schaefer Mentorship Program -
09.2024
Bachelor (BAC+4) of Business Administration, Strategic HR Planning, Transition Management, Accounting, Employee Engagement, Marketing - Human ResourcesGeneral Management
Mount Royal University
05.2019
Project Team Member - Community Learning Services Program - undefined
04.2018
Skills
- Strong verbal and written communication skills
- Commitment to providing excellent support and service to employees and clients
- Office Management skills: records management, office supplies organization
- Strong interpersonal skills
Timeline
HR Expat Lead
Maurilog
05.2019 - Current
Sales Associate
The Source
08.2017 - 04.2018
Motivator
Diamond Integrated Marketing
09.2015 - 10.2017
Administrative Assistant
Eddiya Canadian Centre
07.2014 - 04.2019
Customer Service Specialist
Wal-Mart
03.2013 - 06.2016
Protégée - Harry G. Schaefer Mentorship Program -
Bachelor (BAC+4) of Business Administration, Strategic HR Planning, Transition Management, Accounting, Employee Engagement, Marketing - Human ResourcesGeneral Management
Mount Royal University
Project Team Member - Community Learning Services Program - undefined
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