Fatimetou Abdellahi
Nouakchott
Summary
Hard-working Integrative Studies major (3.4 GPA) with a concentration of International Studies currently attending George Mason University, with 6+ years of work experience. Aiming to leverage a proven knowledge of customer service, customer communications, and conflict resolution skills to successfully fill the role at your office. Frequently praised as hard-working by my peers, I can be relied upon to help your office achieve its goals.
Goal-oriented manager with distinguished experience in many industries and proven leadership abilities. Expert in increasing productivity and business satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
Work History
Manager of Business Development and Sales
Ets, LLC
06.2022 - Current
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Amazon Partner
Amazon.Inc
10.2017 - 02.2022
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
- Prepared and presented reports on status of projects and initiatives.
CUSTOMER SERVICE REPRESENTATIVE, Service and Engagement Team Leader
Target Corporations
10.2018 - 01.2021
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Solicit sales of new or additional services or products
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Associate
Todos Corporation
12.2017 - 06.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall business performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
CUSTOMER SERVICE REPRESENTATIVE
Meijer Corporation
10.2016 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Integrative Studies
NORTHERN KENTUCKY UNIVERSITY
Highland Heights, Kentucky, USAIntegrative Studies -
George Mason University
Fairfax, Virginia 12-2025
High School Diploma -
Lloyd Memorial High School
Erlanger, Kentucky06-2016
Skills
- English
- French
- Arabic
- Microsoft Word
- Excel
- PowerPoint
- Sales presentations
- Data-driven decision making
- Time management
- Brand development
- Account management
- Goal setting and achievement
Timeline
Manager of Business Development and Sales
Ets, LLC
06.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE, Service and Engagement Team Leader
Target Corporations
10.2018 - 01.2021
Associate
Todos Corporation
12.2017 - 06.2018
Amazon Partner
Amazon.Inc
10.2017 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE
Meijer Corporation
10.2016 - 12.2017
Integrative Studies
NORTHERN KENTUCKY UNIVERSITY
Integrative Studies -
George Mason University
High School Diploma -
Lloyd Memorial High School
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