Bouha Bargoin
Summary
Dynamic and results-oriented professional with a proven track record at AFROPORT more than 5 years of experience, excelling in high-stress situations and enhancing customer loyalty through empathetic resolution of disputes. Skilled in decision-making and critical thinking, adept at fostering professional relationships and driving positive outcomes. Demonstrates exceptional problem-solving abilities and time management, contributing to efficient and effective operations.
Overview
5
5
years of professional experience
Work History
Airline Customer Service Representative
AFROPORT
07.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bankruptcy Specialist Assistant
Central Bank of Mauritania
02.2019 - 04.2019
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
Education
International Communication Studies - Communication Studies
Higher Institute of English
Nouakchott, Mauritania04.2019
Online Specialization - Digital Marketing
University of Illinois
06.2024 - Current
Skills
- Decision making
- Problem-solving abilities
- Time management
- Critical Thinking
Languages
Arabic
Native language
English
Proficient
C2
French
Proficient
C2
Timeline
Online Specialization - Digital Marketing
University of Illinois
06.2024 - Current
Airline Customer Service Representative
AFROPORT
07.2019 - Current
Bankruptcy Specialist Assistant
Central Bank of Mauritania
02.2019 - 04.2019
International Communication Studies - Communication Studies
Higher Institute of English
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